The Top Up credit is normally received immediately after a successful purchase.
However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Top Up could take up to 12 hours.
Note that the operator will not always send an SMS to the recipient to advise of the top up and so if, after 12 hours the Top Up has not been received, then the recipient should get in touch directly with the mobile operator directly to confirm their balance.
The contact information for the operator is listed on the invoice, available in your account
. Alternatively, you can let us know after 24 hours, so that we can contact the operator for you.